Cancellation policy
Last updated: October 27, 2026
Cancelling an order
Every Glinster Charms bracelet is made to order, so we start working on it soon after you check out. You can cancel for a full refund if you email us within 24 hours of placing your order and before it has been made or shipped.
To cancel:
- Email us at info@glinster.ca with your order number and “Cancel order” in the subject line.
- We’ll confirm by email whether your order can still be cancelled.
Once your order has been made or shipped, we can’t cancel it. Our Refund Policy covers orders that arrive damaged, defective or incorrect.
Changing an order
Need to change your size, charms, metal color or assembly option? Email us as soon as possible. We can usually make changes before your order goes into production, but we can’t guarantee it, so please contact us quickly.
Wrong address
If you spot a mistake in your shipping address, email us right away. We can update the address only if the order hasn’t shipped yet.
How refunds work
Approved cancellations are refunded to your original payment method. Please allow 5-10 business days for the refund to show up, depending on your bank.
Orders cancelled by us
If we have to cancel an order, for example because a charm is out of stock, we’ll email you and refund you in full.
Questions?
Email us at info@glinster.ca.