Refund policy
Last updated: October 26, 2026
All sales are final
Because every Glinster Charms bracelet is made to order and personalized, we don’t accept returns or exchanges, and we can’t offer refunds for change of mind, sizing, or color preferences. Please review your bracelet (size, link count, charms, and metal color) before checking out.
If something goes wrong
We want you to love your order. If your order arrives damaged, defective, or incorrect (wrong charms, wrong size, or missing items), we’ll make it right.
To report a problem:
- Email us at info@glinster.ca within 7 days of delivery.
- Include your order number and clear photos of the issue and the packaging.
- We’ll review your request within 2 business days and let you know the next step.
If your claim is approved, we’ll send a replacement or issue a refund to your original payment method, whichever you prefer. You won’t need to ship the item back.
Sizing help
Not sure what size to order? Check the size guide on our Build a Bracelet page, or email us before ordering and we’ll help you pick. Bracelets can be adjusted by adding or removing links, so if you chose the DIY option, an assembly tool is available with your order.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We can usually make changes before your order goes into production. Once it’s been made or shipped, we can’t cancel it.
Lost or delayed packages
Orders ship from BC, Canada. Please make sure your shipping address is correct at checkout. If your tracking shows delivered but you haven’t received it, or your package seems lost, contact us within 14 days of the expected delivery date and we’ll look into it with the carrier. We’re not able to replace orders shipped to an incorrect address provided at checkout.
Refund timing
Approved refunds are issued to your original payment method. Please allow 5-10 business days for it to show up, depending on your bank.
Questions?
Email us at info@glinster.ca.